GREYSON EYEWEAR · SUPPORT
Questions,
answered.
Everything you need to know about your order, shipping, returns and Greyson eyewear.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Estimated total delivery time is approximately 5–7 business days.
How much does shipping cost?
Standard shipping is currently complimentary on every Greyson Eyewear order, with no minimum purchase required.
How can I track my order?
Once tracking information becomes available, it will be sent to the email address associated with your order.
Can I change or cancel my order?
If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has been shipped.
Returns & Refunds
Can I return my order?
Eligible items may be returned in accordance with our return and refund policy. Items should be returned in their original condition with the applicable packaging and accessories.
How do I request a return?
Contact our team at contact@greysoneyewear.com with your order information and the reason for your return. We will provide the applicable next steps.
When will I receive my refund?
Once an eligible return has been received and reviewed, an approved refund will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Greyson Eyewear
Are Greyson glasses prescription glasses?
The eyewear currently offered by Greyson is non-prescription unless a specific product page states otherwise. Always review the individual product details before ordering.
Who are Greyson glasses designed for?
Greyson frames are designed for everyday routines involving computers, phones and other digital devices, with an emphasis on modern styling and comfortable everyday wear.
How should I care for my glasses?
Store your glasses in their case when they are not being worn. Use a clean microfiber cloth to clean the lenses and avoid abrasive materials that could scratch the lens surface.
Payments & Support
Is checkout secure?
Checkout and available payment methods are processed through Shopify's commerce infrastructure and the payment options displayed at checkout.
How can I contact Greyson?
You can reach our team at contact@greysoneyewear.com or through our Contact page.
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