Privacy Policy

Personal Information We Collect

When you visit our Site, place an order or otherwise interact with Greyson Eyewear, we may collect certain personal information.

This information may include, among other things:

• your first and last name;
• your email address;
• your billing and shipping address;
• information relating to your orders and purchases;
• certain information required to process your payment;
• your communications with our customer service team;
• your IP address;
• the type of device, browser and operating system you use;
• certain information relating to your browsing activity and interactions with the Site;
• products you view;
• items added to your cart and certain stages of the purchasing process;
• your communication and privacy preferences;
• certain information relating to the source of your visit to our Site.

The exact information collected depends on how you use our Site and the services you choose to use.

How We Use Personal Information

We may use your personal information to:

• process, confirm and ship your orders;
• process or facilitate payments;
• provide the products and services you order;
• communicate with you regarding an order;
• provide customer support;
• manage returns and refunds;
• operate and secure the Site;
• prevent and detect fraud or abusive activity;
• improve our Site, products and customer experience;
• analyze the performance of our store;
• measure the performance of our advertising campaigns;
• comply with legal, tax, accounting or regulatory obligations;
• send you commercial or promotional communications where permitted and where the required consent has been obtained.

We use personal information only for legitimate purposes related to the operation of Greyson Eyewear or where applicable law otherwise permits us to do so.

Consent

When you provide us with personal information in order to place an order, receive a delivery, request a return, contact customer service or use a feature of the Site, we process that information for the purposes communicated to you and in accordance with applicable laws.

Where your consent is required for an optional use of your personal information, including certain commercial communications, analytics technologies or advertising technologies, we request that consent when required by applicable law.

You may withdraw your consent where permitted by law, subject to legal or contractual obligations that may require us to retain or process certain information.

For any request concerning your consent or personal information: contact@greysoneyewear.com

Shopify

Our online store is operated using Shopify's e-commerce platform.

Shopify provides the technological infrastructure that allows us, among other things, to host and operate our store, manage certain order information and provide functionality necessary for e-commerce.

In connection with our use of Shopify, certain information may be processed by Shopify in accordance with its own privacy practices and the services we use.

Certain information may be processed or stored in jurisdictions other than the jurisdiction in which you reside.

Payments

Payments made through our Site are processed using the payment solutions available at the time you place your order.

Payment providers may collect and process information necessary to authorize, process and secure transactions.

Greyson Eyewear does not represent that it directly stores the complete payment card information where that information is processed by an external payment provider.

Payment providers apply their own security measures and privacy policies to the information they process.

Service Providers and Disclosure of Information

Greyson Eyewear uses or may use third-party service providers to operate its store and provide its services.

These providers may include:

• Shopify;
• payment providers;
• suppliers or partners involved in order preparation;
• carriers and logistics providers;
• information technology service providers;
• security and fraud prevention services;
• traffic and performance analytics services;
• Google and its advertising or analytics services;
• other providers necessary to operate our store.

We seek to limit information disclosed to what is reasonably necessary for the applicable service provider to perform its services.

We may also disclose certain information where required by law, in order to comply with a legal obligation, protect our rights or the rights of our customers, prevent fraud or respond to a legally valid request from a competent authority.

Transfers of Information Outside Quebec or Canada

Certain service providers used by Greyson Eyewear, or some of their infrastructure, may be located outside Quebec or Canada.

As a result, certain personal information may be processed or stored in other jurisdictions and may be subject to the laws applicable in those jurisdictions.

Where required by applicable law, Greyson Eyewear takes the reasonable measures required before disclosing personal information outside Quebec.

Data Retention

We retain personal information for the period reasonably necessary for the purposes for which it was collected and in order to comply with our legal, tax, accounting, contractual, fraud prevention and dispute resolution obligations.

Retention periods may vary depending on the nature of the information and the obligations that apply.

When information is no longer required, it may be deleted, destroyed or anonymized in accordance with applicable legal requirements.

Information Security

Greyson Eyewear and its service providers implement reasonable measures designed to protect personal information against loss, theft, unauthorized access, use, modification, disclosure or unauthorized destruction.

However, no computer system, Internet transmission method or electronic storage system can guarantee absolute security.

In the event of a privacy incident involving personal information, we will take the measures required by applicable law, including assessment, documentation and, where necessary, notification.

Cookies and Similar Technologies

Greyson Eyewear uses or may use cookies, pixels, tags and other similar technologies to operate the Site, remember certain preferences, improve the customer experience, measure Site performance, prevent fraud and measure the effectiveness of our advertising activities.

Some of these technologies may be provided by Greyson Eyewear, Shopify or third-party providers, including Google.

Where applicable law requires your consent, the relevant non-essential cookies and technologies are used in accordance with the privacy choices you have expressed.

You may also control or delete certain cookies through your browser settings.

Disabling certain essential technologies may affect the operation of certain Site features.

Google Analytics

Greyson Eyewear uses or may use Google Analytics to understand how visitors use our Site and measure its performance.

Depending on the features enabled, Google Analytics may allow certain information relating to your use of the Site to be collected, including:

• pages and products viewed;
• certain interactions with the Site;
• the general source of traffic;
• certain technical information relating to your browser or device;
• certain stages of the purchasing process;
• events relating to the performance of our store.

This information may help us better understand how our Site is used and improve our products, services and customer experience.

Where applicable law requires your consent for certain analytics technologies, their use is subject to your privacy choices.

Google Ads and Conversion Measurement

Greyson Eyewear uses or may use Google Ads and associated technologies to promote its products and measure the performance of its advertising campaigns.

Depending on the features actually enabled, Google Ads may allow us to measure certain interactions that occur after a user has viewed or selected a Greyson Eyewear advertisement.

These interactions may include:

• viewing a product;
• adding a product to the cart;
• beginning the checkout process;
• completing a purchase;
• other events used to measure campaign performance.

This information allows us, among other things, to understand whether our advertising campaigns generate visits or sales and improve our marketing activities.

Where enabled and legally permitted, certain Google technologies may also be used to measure or personalize advertising experiences.

Where applicable law requires your consent for certain advertising technologies, their use is subject to your privacy choices.

Other Analytics or Advertising Services

Greyson Eyewear may in the future use other analytics, marketing or advertising services to measure the performance of its store and advertising campaigns.

Where adding a new service results in a significant change to how we collect, use or disclose personal information, we will update this Policy where necessary.

Email Marketing

When you choose to receive our commercial communications and applicable legal requirements have been satisfied, Greyson Eyewear may use your email address to inform you about new products, offers, promotions or other news relating to our store.

You may unsubscribe from commercial communications by using the unsubscribe link included in the relevant messages or by contacting us.

Withdrawing consent to commercial communications does not prevent Greyson Eyewear from sending you necessary communications regarding an order or ongoing transaction.

Links to Third-Party Websites

Our Site may contain links to websites, platforms or services operated by third parties.

When you leave our Site to use an external service, the privacy practices of that third party may apply.

Greyson Eyewear does not necessarily control the privacy practices of external websites.

We recommend reviewing their privacy policies before providing them with personal information.

Your Rights Regarding Personal Information

Depending on your place of residence and applicable laws, you may have certain rights regarding your personal information.

These rights may include the right to request access to certain personal information we hold about you, correction of inaccurate or incomplete information and, in certain circumstances provided by law, deletion, withdrawal of consent or cessation of certain uses.

Additional rights may apply depending on your jurisdiction.

To exercise a right or ask a question regarding your personal information: contact@greysoneyewear.com

We may take reasonable steps to verify your identity before responding to certain requests.

Certain information may need to be retained despite a deletion request where retention is necessary to comply with a legal or regulatory obligation.

International Users

Greyson Eyewear may offer its products to customers located in different jurisdictions.

Depending on your place of residence, additional privacy and data protection laws may apply.

Where the General Data Protection Regulation (GDPR) or similar legislation applies to a particular processing activity, individuals may benefit from additional rights provided under that legislation.

This Policy is not intended to limit any mandatory rights available to a user under the laws applicable in their place of residence.

Privacy Officer

For any questions regarding our privacy practices, the exercise of your rights or the processing of your personal information, you may contact the person responsible for the protection of personal information at Greyson Eyewear.

Changes to This Policy

Greyson Eyewear may update this Privacy Policy to reflect changes to our practices, services, providers or applicable legal and regulatory requirements.

The updated version will be published on this page and the last-updated date will be revised where necessary.

In the event of a significant change, we will take any additional notification measures required by applicable law.